Skip to main content
D
Community Member
dfounde84
Community Member
August 24, 2026
Question

2nd contra t

  • August 24, 2026
  • 1 reply
  • 9 views

Just joined iD, first contract went through straight away eSIM setup perfect etc just waiting on the switch date

im transferring another number to you, the order has gone through and is complete, I’ve received emails saying so but I haven’t received eSIM QR, or any text message confirmations etc?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    August 27, 2026

    Hi ​@dfounde84,

     

    I am so sorry to hear that you have not yet received your eSIM for your second plan. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement