Since the weekend my indoor coverage has gone from solid 5G to barely usable 4G, while outside it’s still fine. Can you check whether the local mast has been reconfigured or is operating at reduced capacity?
Question
5G Signal down
+10You need to do it yourself by inserting your postcode into id’s NETWORK STATUS page.😄
+11Hi
We're sorry to hear about the issues you've been experiencing with your coverage.
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker.
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat.
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
Regards,
Gemma M
The iD Mobile Social Media Team
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