about a new order but no confirmation | iD Mobile Community
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about a new order but no confirmation

  • October 22, 2025
  • 3 replies
  • 70 views

Hi I made a order but it says processing however I don't know.if it's been confirmed 

3 replies

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  • iD Mobile Employee
  • October 22, 2025

Hi ​@Jwilby33 

 

Thank you for the email.

 

If you placed the order today, please allow up to 24 hours for it to be processed. You will receive an email confirmation once it’s complete.

Kindly keep an eye on your inbox, as sometimes confirmation emails can end up in your spam or junk folder.

 

Michael Z


  • Author
  • New Contributor
  • October 22, 2025

Thank you for that also made two orders is the a way to cancel one?


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  • iD Mobile Employee
  • October 22, 2025

Hi ​@Jwilby33 

Yes you can. Please contact our customer service team vial live chat. 9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.

-isa🎀