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New Contributor
November 23, 2025

about bills

  • November 23, 2025
  • 8 replies
  • 95 views

Hi I have payed 49 pound yesterday on the id mobile app for my SIM card which is only 15 pound a month does that mean I have payed just over 3 months bills for my SIM card 

    8 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    November 23, 2025

    @Jessica12  Hello without knowing how and when your bill is set and any using outside of your plan allowances its difficult to answer. 

    Are you a new custom on IDMobile? 

    Did you actually paid extra in advance for a reason?

    If you're a new customer it may be you've paid in advance as we all do one month and part payment due to your billing date and direct debit being taken from your account. 

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Jessica12Author
    New Contributor
    November 23, 2025

    Hi Joe i payed 49 pound yesterday for my phone bill  which was due on the 21st instead of paying 15 for the  sim card bill so i have payed just over 3 months  worth of my sim card bill so i need some one to change my payment date on my idmoblie account as it says the 21st of december for my next bill to come out but i have payed 3 months worth so it should  be the 21st of feburary 

    JoeKing
    Silver Contributor
    Silver Contributor
    November 23, 2025

    @Jessica12  OK I understand you can change this date yourself by logging into you accord via the idmobile app or website busing a website browser.

    Here a screenshot on the waring and instructions once you click change payment date you're will be different n'as this is my account. 

     

    Joe 😉

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    November 23, 2025

    Hi ​@Jessica12 

     

    Thank you so much for the above. Please note if you added credit to the account voluntary on the account, I can confirm that you would be covering your future bills as well. 

     

    -Owethu

    Jessica12Author
    New Contributor
    November 23, 2025

    Thanks very much so does that mean I have covered 3 months worth of my SIM card bills then 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    November 23, 2025

    Hi ​@Jessica12

     

    In order to confirm this, we would need to have access to your account. You can join a live chat for more assistance regarding that, however if your account is showing that it’s in credit, for example, -£xx.xx, then that would mean that it would go towards your future bills.

     

    Regards,

     

    Gemma 

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jessica12Author
    New Contributor
    November 23, 2025

    Yes it is showing the 49 pound on my account as credit on my account so it must mean that the 49 pound is going to go towards my future bills 

    JoeKing
    Silver Contributor
    Silver Contributor
    November 23, 2025

    @Jessica12  Well thanks for confirming the status of your bill, as always if you need assistance for anything else just make a post here on the community or use the Live Chat.

     

    Joe 😉

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉