​@Jessica12  Hello without knowing how and when your bill is set and any using outside of your plan allowances its difficult to answer. 

Are you a new custom on IDMobile? 

Did you actually paid extra in advance for a reason?

If you're a new customer it may be you've paid in advance as we all do one month and part payment due to your billing date and direct debit being taken from your account. 

Joe

Hi Joe i payed 49 pound yesterday for my phone bill  which was due on the 21st instead of paying 15 for the  sim card bill so i have payed just over 3 months  worth of my sim card bill so i need some one to change my payment date on my idmoblie account as it says the 21st of december for my next bill to come out but i have payed 3 months worth so it should  be the 21st of feburary 

​@Jessica12  OK I understand you can change this date yourself by logging into you accord via the idmobile app or website busing a website browser.

Here a screenshot on the waring and instructions once you click change payment date you're will be different n'as this is my account. 

Joe 😉

Hi ​@Jessica12 

Thank you so much for the above. Please note if you added credit to the account voluntary on the account, I can confirm that you would be covering your future bills as well. 

-Owethu

Thanks very much so does that mean I have covered 3 months worth of my SIM card bills then 

Hi ​@Jessica12, 

In order to confirm this, we would need to have access to your account. You can join a live chat for more assistance regarding that, however if your account is showing that it’s in credit, for example, -£xx.xx, then that would mean that it would go towards your future bills.

Regards,

Gemma 

The iD Mobile Social Media Team

Yes it is showing the 49 pound on my account as credit on my account so it must mean that the 49 pound is going to go towards my future bills 

​@Jessica12  Well thanks for confirming the status of your bill, as always if you need assistance for anything else just make a post here on the community or use the Live Chat.

Joe 😉