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about upgrade

  • March 30, 2026
  • 1 reply
  • 17 views
Abdirahman Kayse Ibrahim
Community Member

Usually when can you upgrade from your current phone to another with the same contract?

Until how long left of your current contract can you upgrade?

please let me know ASAP, thank you.

Best answer by Gemma M

Hi ​@Abdirahman Kayse Ibrahim,

 

You can upgrade your current handset 2 months before your plan expires if you want to move to a new phone.

 

If you’re looking to switch to a SIM-only plan, the upgrade window is 21 days before your plan ends.

 

Let me know if you’d like me to guide you through the options for your upgrade.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • Answer
    • March 30, 2026

    Hi ​@Abdirahman Kayse Ibrahim,

     

    You can upgrade your current handset 2 months before your plan expires if you want to move to a new phone.

     

    If you’re looking to switch to a SIM-only plan, the upgrade window is 21 days before your plan ends.

     

    Let me know if you’d like me to guide you through the options for your upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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