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about using id app

  • May 14, 2026
  • 1 reply
  • 4 views
H
Community Member

I downloaded the id app,  i gave my all info but its still shows incorrect.

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 14, 2026

    Hi ​@Hunter x 

     

    Thank you for getting in touch with us.

    I am sorry to hear that you are having trouble registering or logging into the iD Mobile App.

    Please make sure that the information entered matches exactly with the details registered on your account, including your surname, date of birth, and postcode.

     

    If the issue still continues, please reply with a screenshot of the error message you are receiving, via our private message or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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