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Accidentaly ordered two sims!

  • August 15, 2025
  • 2 replies
  • 51 views
N
Community Member

I think I’ve ordered two SIM cards when I was only supposed to order one, how do I cancel the other? 

Best answer by WelshPaul

Hi ​@NagemEnna,

You will have to follow the returns and cancellation process as instructed in the link below.

 

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 15, 2025

    Hi ​@NagemEnna,

    You will have to follow the returns and cancellation process as instructed in the link below.

     

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • August 15, 2025

      HI ​@NagemEnna 

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

       

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

       

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

       

      We’ll see you there. 

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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