Accidentaly ordered two sims! | iD Mobile Community
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Accidentaly ordered two sims!

  • August 15, 2025
  • 2 replies
  • 45 views

I think I’ve ordered two SIM cards when I was only supposed to order one, how do I cancel the other? 

Best answer by WelshPaul

Hi ​@NagemEnna,

You will have to follow the returns and cancellation process as instructed in the link below.

 

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 15, 2025

Hi ​@NagemEnna,

You will have to follow the returns and cancellation process as instructed in the link below.

 

https://www.idmobile.co.uk/help-and-advice/returns-cancellations


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 15, 2025

HI ​@NagemEnna 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom