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Community Member
August 15, 2025
Solved

Accidentaly ordered two sims!

  • August 15, 2025
  • 2 replies
  • 75 views

I think I’ve ordered two SIM cards when I was only supposed to order one, how do I cancel the other? 

    This topic has been closed for replies.
    Best answer by WelshPaul

    Hi ​@NagemEnna,

    You will have to follow the returns and cancellation process as instructed in the link below.

     

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 15, 2025

    Hi ​@NagemEnna,

    You will have to follow the returns and cancellation process as instructed in the link below.

     

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 15, 2025

    HI ​@NagemEnna 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.