accidently tap STAC NOT PAC | iD Mobile Community
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accidently tap STAC NOT PAC

  • December 23, 2025
  • 1 reply
  • 9 views
K
Community Member

Hello,

 

By mistake, while keeping my old phone number, I entered the password STAC instead of PAC.

What should I do to correct this?

 

Please let me know how I can fix this issue.

 

Best regards

    1 reply

    L
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Lamiya C
    • iD Mobile Employee
    • December 26, 2025

    Hi ​@Koziropr0 ,

     

    Since you entered your account password instead of your PAC code, you’ll need to re-enter the correct PAC code to transfer your number. Please follow these steps:

    -Locate your PAC code from your current provider (it should be a 9-character code).

    -Go back to the iD Mobile number transfer page and enter the PAC code in the correct field.

    -Complete the rest of the porting process as usual.

    If you encounter any issues while entering the PAC, please let us know and we can guide you further.

     

    Lamiya

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