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Actually contact a Human Being

Forum|Forum|1 year ago
December 3, 2024
14 replies
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I am being told I will have to pay £94.00 to end my contract. When I started with ID Mobile I selected sim only pay as you go £5.00 a month set up for an emergency use phone. I no longer need this so I have spent a couple of days trying to contact ID Mobile to find out why I am listed as having a contract and why the final bill price is going up rather than down. It is absolutely impossible to email ID or to get any actual contact details, everything I try just goes round in circles with no proper contact. Even the online chat does not work (at least not for me). All I really am asking for is a copy of the original contract and a date on which I can leave without ridiculous costs involved. Does anyone know an email address or a phone number to an actual human being. Even the Complaints department is in Cape Town, South Africa.

Best answer by Daz_S

If I may

I am being told I will have to pay £94.00 to end my contract. When I started with ID Mobile I selected sim only pay as you go £5.00 a month set up for an emergency use phone.

If you install the iD mobile app (if you haven’t already) or use the online portal - https://my.idmobile.co.uk/login

Click Plan, then look for Contract details and click on the down arrow (v) it’ll show you when you started the contract and the contract duration.

It does sound like you may have signed up to either a 12 or 24 month SIM only contract and not a PAYG contract but the above method to view the contract will tell you.

I no longer need this so I have spent a couple of days trying to contact ID Mobile to find out why I am listed as having a contract and why the final bill price is going up rather than down.

If it transpires this is a PAYG then iD have got this wrong.

However if it states 12 or 24 months for your contract details then it does look like you bought the wrong deal.

It is absolutely impossible to email ID or to get any actual contact details, everything I try just goes round in circles with no proper contact. Even the online chat does not work (at least not for me).

They do have these social methods for contacting them -

However with live chat it is advisable to start the chat with speak to person or talk to person to bypass their automated chat bot.

If you don’t see chat then this might help

All I really am asking for is a copy of the original contract and a date on which I can leave without ridiculous costs involved.

Live chat might be able to provide a copy of your contract, but using the app or online link above would tell you straight away. You have to count the months from when it started which will then let you work out how long is left.

I know this is a lot, but I’m only trying to help

Tom

iD Mobile Employee

Hi @MetalMan

If you have a contract, that wouldn’t be a Pay As You Go plan, it’d be a Pay Monthly plan, meaning you’re contracted for a certain amount of time on that plan to pay an agreed price.

Should you decide to end the plan before your contracted term ends, you’ll be liable for a termination fee, made up of bills through to the end of the contracted term.

The original contract will have been sent to you in an email with the subject; “Thank you for your recent purchase: CLC-XXX”.

We don’t have an email address or phone number for general customer services.

Tom

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Daz_SAnswer

Platinum  Contributor

If I may

I am being told I will have to pay £94.00 to end my contract. When I started with ID Mobile I selected sim only pay as you go £5.00 a month set up for an emergency use phone.

If you install the iD mobile app (if you haven’t already) or use the online portal - https://my.idmobile.co.uk/login

Click Plan, then look for Contract details and click on the down arrow (v) it’ll show you when you started the contract and the contract duration.

It does sound like you may have signed up to either a 12 or 24 month SIM only contract and not a PAYG contract but the above method to view the contract will tell you.

I no longer need this so I have spent a couple of days trying to contact ID Mobile to find out why I am listed as having a contract and why the final bill price is going up rather than down.

If it transpires this is a PAYG then iD have got this wrong.

However if it states 12 or 24 months for your contract details then it does look like you bought the wrong deal.

It is absolutely impossible to email ID or to get any actual contact details, everything I try just goes round in circles with no proper contact. Even the online chat does not work (at least not for me).

They do have these social methods for contacting them -

However with live chat it is advisable to start the chat with speak to person or talk to person to bypass their automated chat bot.

If you don’t see chat then this might help

All I really am asking for is a copy of the original contract and a date on which I can leave without ridiculous costs involved.

Live chat might be able to provide a copy of your contract, but using the app or online link above would tell you straight away. You have to count the months from when it started which will then let you work out how long is left.

I know this is a lot, but I’m only trying to help

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MetalManAuthor

New Contributor

Thanks for your help, It seems I signed up for 24 months.

At least I know how to see my plan details.

Merry Christmas

MM

Daz_S

Platinum  Contributor

Honestly MM it was no problem.

I wished I could help you getting out of your contract, but alas I can’t. The only way some do <coughs a potential future tip> is if they have continued service issues and go down the complaints route. Then if iD and the customer agree the customer can leave without paying the remaining fees. But for the sake of a fiver (yes I know that’s a lot in todays society) a month is it really worth the hassle of fighting to leave.

Anyway, and a Merry Christmas to you and yours too

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tom

iD Mobile Employee

Hi @MetalMan

Glad to hear you’ve got to the bottom of this.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Amen

New Contributor

No I only want to know how I can talk to a human instead of Chatbot

Decembersangel72

Gold Contributor

@Amen

You can contact an adviser with regards to your query via this link:-
https://www.idmobile.co.uk/live-chat

Just type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. Do not type any sort of question as this will get you trapped in the Chatbot roundabout.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good Luck x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.