I am being told I will have to pay £94.00 to end my contract. When I started with ID Mobile I selected sim only pay as you go £5.00 a month set up for an emergency use phone. I no longer need this so I have spent a couple of days trying to contact ID Mobile to find out why I am listed as having a contract and why the final bill price is going up rather than down. It is absolutely impossible to email ID or to get any actual contact details, everything I try just goes round in circles with no proper contact. Even the online chat does not work (at least not for me). All I really am asking for is a copy of the original contract and a date on which I can leave without ridiculous costs involved. Does anyone know an email address or a phone number to an actual human being. Even the Complaints department is in Cape Town, South Africa.

If I mayI am being told I will have to pay £94.00 to end my contract. When I started with ID Mobile I selectedsim only pay as you go £5.00 a month set up for an emergency use phone.If you install the iD mobile app (if you haven’t already) or use the online portal - https://my.idmobile.co.uk/loginClick Plan, then look for Contract details and click on the down arrow (v) it’ll show you when you started the contract and the contract duration.It does sound like you may have signed up to either a 12 or 24 month SIM only contract and not a PAYG contract but the above method to view the contract will tell you.I no longer need this so I have spent a couple of days trying to contact ID Mobile to find out why I am listed as having a contract and why the final bill price is going up rather than down.If it transpires this is a PAYG then iD have got this wrong.However if it states 12 or 24 months for your contract details then it does look like you bought the wrong deal.It is absolutely impossible to email ID or to get any actual contact details, everything I try just goes round in circles with no proper contact. Even the online chat does not work (at least not for me).They do have these social methods for contacting them -However with live chat it is advisable to start the chat with speak to person or talk to person to bypass their automated chat bot.If you don’t see chat then this might helpAll I really am asking for is a copy of the original contract and a date on which I can leave without ridiculous costs involved.Live chat might be able to provide a copy of your contract, but using the app or online link above would tell you straight away. You have to count the months from when it started which will then let you work out how long is left.I know this is a lot, but I’m only trying to help

Thanks for your help, It seems I signed up for 24 months.At least I know how to see my plan details.Merry Christmas

Actually contact a Human Being | iD Mobile Community

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