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add ons

  • April 14, 2025
  • 5 replies
  • 75 views

Lorraine Usher
Community Member

I signed up to a contract yesterday with an a recurring add on of unlimited data. My data is now showing 10MB how can I be confident I have my add on

 

Best answer by andewhite

Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

The iD advisers work until 8pm on weekdays.

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 14, 2025

Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

The iD advisers work until 8pm on weekdays.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 16, 2025

Hey there ​@Lorraine Usher, as kindly advised by ​@andewhite, we don’t sell re-occuring bundles anymore on PAYG.

 

Are you on PAYG, or a pay monthly plan? If pay monthly and you’re talking about a loyalty, re-occuring bundle offered by customer services/sales team, then this won’t show up on the app/website when logged in, but will be active if it was promised.

 

Thanks,

Tyler


Imtiaz chaka
Active Contributor
  • Active Contributor
  • October 20, 2025

Hi Id mobile team I need your help my child was messing around on my phone and purchased the 15gb add on for 12 months and now it says I have to pay 54 pound a month I don't have that kind of money please cancel it and remove it this will be very difficult for me I hope you can help thanks ​@Tyler C 


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  • iD Mobile Employee
  • October 21, 2025

Hello ​@Imtiaz chaka 

 

Thanks for getting in touch. 

 You will need to change your plan within the app or speak to our sales team on 0207 139 1397.

 

Thanks

 

Natalie 


Imtiaz chaka
Active Contributor
  • Active Contributor
  • October 21, 2025

How can i change the plan on the app please give instructions i already told the complaint team on the live chat I want to be able to get this cancelled @Natalie W