Skip to main content
Solved

add ons

Lorraine Usher
Community Member

I signed up to a contract yesterday with an a recurring add on of unlimited data. My data is now showing 10MB how can I be confident I have my add on

 

Best answer by andewhite

Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

The iD advisers work until 8pm on weekdays.

View original

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12454 replies
    • Answer
    • April 14, 2025

    Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

    These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

    The iD advisers work until 8pm on weekdays.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4820 replies
    • April 16, 2025

    Hey there ​@Lorraine Usher, as kindly advised by ​@andewhite, we don’t sell re-occuring bundles anymore on PAYG.

     

    Are you on PAYG, or a pay monthly plan? If pay monthly and you’re talking about a loyalty, re-occuring bundle offered by customer services/sales team, then this won’t show up on the app/website when logged in, but will be active if it was promised.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement