Hey there ​@Lorraine Usher, as kindly advised by ​@andewhite, we don’t sell re-occuring bundles anymore on PAYG.

Are you on PAYG, or a pay monthly plan? If pay monthly and you’re talking about a loyalty, re-occuring bundle offered by customer services/sales team, then this won’t show up on the app/website when logged in, but will be active if it was promised.

Thanks,

Tyler

Hi Id mobile team I need your help my child was messing around on my phone and purchased the 15gb add on for 12 months and now it says I have to pay 54 pound a month I don't have that kind of money please cancel it and remove it this will be very difficult for me I hope you can help thanks ​@Tyler C 

Hello ​@Imtiaz chaka 

Thanks for getting in touch. 

 You will need to change your plan within the app or speak to our sales team on 0207 139 1397.

Thanks

Natalie 

How can i change the plan on the app please give instructions i already told the complaint team on the live chat I want to be able to get this cancelled @Natalie W