Adding existing numbers to you

Forum|Forum|1 year ago
August 6, 2025
14 replies
777 views

Dear ID mobile,

Adding existing numbers to you.

Can I contact ID mobile direct or is everything on the Community pages?

I already have xxx for the wife with you.
I wish to port my two numbers XXX & XXX off EE to yourself. Once I get the PAC codes, how can I switch to you easy, as it appears your process isn't straight forward if I already have a number & email with you.
I've heard we have to use another email address, surely that can't be right?
I then want the XXX as the primary number.

Can I use the Refer a Friend promotion?

I see other people ask about adding another sim on your Platform & you have no simple easy find instructions for this.

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MickRobertsAuthor

Active Contributor

The ID SIM card you have sent me.

If I put that in my phone today, and take out my SIM card, I will no longer have my phone number I have had for.30 years till the switch takes place.

Can I leave OUT YOUR ID SIM CARD until the switch takes place?

If I put your ID SIM card in the phone today, how are people going to ring me on my number?

It takes a long time this Chat does doesn't it when people can't understand me. Do you allow phone calls to solve these questions?

The Difference between Good and Great Is just a little extra effort

Tyler C

iD Mobile Employee

Hi there @MickRoberts, yes of course. If your contract with your old network is still active, you can keep using that SIM card up until the date of your switch, which will take place between 8am-10pm on the selected date. You will need to use the iD SIM card from the switch date.

If you put in the iD Mobile SIM earlier, you can use the iD Mobile number that comes with the contract temporarily if you need people to get in touch with you.

In terms of the response times here, we’re a Community forum here, and not a live-chat or instant messaging service, and get back to customers as soon as possible. If you need instant replies in the future, we’d always advise using our live-chat:

https://www.idmobile.co.uk/live-chat

We don’t have a general customer service phone-line I’m afraid.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MickRobertsAuthor

Active Contributor

Hi there @MickRoberts, yes of course. If your contract with your old network is still active, you can keep using that SIM card up until the date of your switch, which will take place between 8am-10pm on the selected date. You will need to use the iD SIM card from the switch date.

If you put in the iD Mobile SIM earlier, you can use the iD Mobile number that comes with the contract temporarily if you need people to get in touch with you.

In terms of the response times here, we’re a Community forum here, and not a live-chat or instant messaging service, and get back to customers as soon as possible. If you need instant replies in the future, we’d always advise using our live-chat:

https://www.idmobile.co.uk/live-chat

We don’t have a general customer service phone-line I’m afraid.

Thanks,

Tyler

Thank you Tyler,

Yes I can’t put in the ID Mobile SIM earlier, because people don’t know that number, so how could they get hold of me?

So Live chat is faster then.

The Difference between Good and Great Is just a little extra effort

Tyler C

iD Mobile Employee

No problem at all @MickRoberts, no problem at all. That’s fine, I’m just suggesting that’s an option if needed. You can of course give important people the iD Mobile number for the mean-time if needed.

That’s correct, we’re only a public forum here, so response times will vary. The live-chat is an instant response service.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.