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Question

Additional Charges on Bill

  • May 13, 2026
  • 1 reply
  • 5 views
L
Community Member

I have two contacts out with ID mobile. I have recently opened a few contract in April with a new phone for a family member. The payments are advised at £33.99 and I have already paid 2 payments for this now. I have checked my emails and advises that a payment upstanding of £48.53 is due but no clear reason as to why the amount is so high or what the additional costs are for? I only paid the latest bill on the 24/04 and paid £33.99 and also paid £33.99 when I took the phone out earlier in the month of April. 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 14, 2026

Hi ​@Laurenjaye,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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