Already on I'd can I keep same number

HI ​@Sonia goldsbury, 

Thank you for getting in touch. I can confirm that if you have upgraded your existing iD Mobile contract your number will remain the same.

You can still use your existing SIM as the upgraded plan will be processed on the same SIM card unlike a new plan where you’ll receive a new SIM and new number. 

Thanks, 

Anneline

The iD Mobile Team

​

I'm already on I'd I've had be for 2 years 

Hi ​@Sonia goldsbury ,

Thank you for letting us know.

As advised earlier, if you completed an upgrade, you will be able to keep your existing number, but you will move onto the new plan.

However, if you took out a separate new contract instead of upgrading, you won’t be able to transfer your existing number to that new contract, as we’re unable to process internal number transfers within our system. In this case, you would need to cancel the new plan and then process an upgrade on your current account to keep your number.

Thanks,

Kwanele

I've more on to new plan got my new phone with my old sim card in 

Okay, great. Enjoy our new phone! 

Got new plans out I've put my old sim card in but will I have to pay for 2 plans or just 1 plans as my contract up now this is why when for a new plans should I cancel my old plans 

What should I do with my other sim card got 2 at the moment don't want to be paying for 2

I’ve already outlined the steps you need to take. Look at the best answer. The options are fixed and won’t change regardless of how many times you ask.

Hi still don't know what to do with my pac code number 

Give it to the network you want to switch to.

It the same company I'm with I'd how do I  give it to them 

Try switching but keep coming up something when wrong 

You’ve been told repeatedly that you can’t port or transfer a number within the same network. It needs to be ported to a different network.

Hi ​@Sonia goldsbury 

Kindly be advised that we’re unable to process number transfers from iD Mobile to iD Mobile, as the system does not support this and there is a risk that the number could be lost.

The only way to keep your number would be to either complete an upgrade on your existing account, or transfer your number to another network first and then transfer it back to iD Mobile.

I apologise for the inconvenience this may cause. If you’d like, I can guide you through the available options.

Michael