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Active Contributor
February 19, 2026
Solved

Already on I'd can I keep same number

  • February 19, 2026
  • 17 replies
  • 1095 views

I'm already on I'd just got upgrade can I keep my Same number please 

    Best answer by WelshPaul

    You can’t port a number between iD Mobile plans. You’ll need to either return or cancel the new plan and upgrade your existing one or port out the number you want to keep to another network and then port it back.

    17 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    February 19, 2026

    HI ​@Sonia goldsbury

     

    Thank you for getting in touch. I can confirm that if you have upgraded your existing iD Mobile contract your number will remain the same.

     

    You can still use your existing SIM as the upgraded plan will be processed on the same SIM card unlike a new plan where you’ll receive a new SIM and new number. 

     

    Thanks, 

    Anneline

    The iD Mobile Team

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    February 19, 2026

    You can’t port a number between iD Mobile plans. You’ll need to either return or cancel the new plan and upgrade your existing one or port out the number you want to keep to another network and then port it back.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 19, 2026

    I'm already on I'd I've had be for 2 years 

    iD Mobile Employee
    February 20, 2026

    Hi ​@Sonia goldsbury ,

     

    Thank you for letting us know.

     

    As advised earlier, if you completed an upgrade, you will be able to keep your existing number, but you will move onto the new plan.

    However, if you took out a separate new contract instead of upgrading, you won’t be able to transfer your existing number to that new contract, as we’re unable to process internal number transfers within our system. In this case, you would need to cancel the new plan and then process an upgrade on your current account to keep your number.

     

    Thanks,

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 21, 2026

    I've more on to new plan got my new phone with my old sim card in 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 21, 2026

    I've more on to new plan got my new phone with my old sim card in 

    Okay, great. Enjoy our new phone! 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 21, 2026

    Got new plans out I've put my old sim card in but will I have to pay for 2 plans or just 1 plans as my contract up now this is why when for a new plans should I cancel my old plans 

    Active Contributor
    February 21, 2026

    What should I do with my other sim card got 2 at the moment don't want to be paying for 2

     

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 21, 2026

    I’ve already outlined the steps you need to take. Look at the best answer. The options are fixed and won’t change regardless of how many times you ask.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 22, 2026

    Hi still don't know what to do with my pac code number