Anyone having problems with outgoing calls at all?

Forum|Forum|8 months ago
December 5, 2025
12 replies
215 views

Is anyone else experiencing issues with outgoing calls on iD Mobile? I have two lines in my name, both are affected, calls to UK landlines and mobiles fail in the same way (busy dialtone, call disconnects).
I spoke to a Live Chat agent, they said I’d need to increase my bill cap, at which point, it looked like it would be waste of my and their time to continue the conversation, so I thought I’d check here to see if anyone else was in the same boat.

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A

Atiko1

New Contributor

I cannot make calls or receive text on my new ID chip

K

Kwanele Z

iD Mobile Employee

Hi @Atiko1,

Thank you for your message.

We’re very sorry to hear that you are unable to make or receive calls, and we understand how disappointing and frustrating this must be.

Could you please try the following steps:

Reset your network settings
Restart your device
Remove the SIM, clean it gently, and reinsert it
Check that your number is correctly added in your phone settings
If possible, test the SIM in a different device to see if the issue persists

If you are still experiencing the same issue after this, please contact us via Live Chat here: https://www.idmobile.co.uk/live-chat or through our official social media direct messaging channels. We will then be able to check if the SIM is fully activated and investigate the cause of the problem further for you.

Thanks.

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