App

Hi ​@MikeC797488 

Thank you for getting in touch, and I’m sorry to hear you’re having trouble logging into the app I understand how frustrating that must be.
 

Just to confirm, are you experiencing this issue specifically when trying to log in via the iD Mobile website?

In the meantime, here are a few troubleshooting steps you can try:

• Update the app – Make sure you have the latest version installed from your app store.
• Close and reopen the app – Fully close it (don’t just minimise) and try again.
• Clear app cache/data (Android only) –
  Go to Settings > Apps > iD Mobile app > Storage > Clear Cache
• Reinstall the app – Delete the app and download it again.
• Try a different connection – Switch between WiFi and mobile data.
• Try logging in via a browser – This helps confirm if the issue is app-specific.

If the issue continues after trying the above, please let us know so we can assist you further.

Owethu

Hi ​@MikeC797488 

Can you try logging in login via the website and see if you get the same issue.

https://my.idmobile.co.uk/login

Michael Z

It’s fine on the website. It is just the app that keeps looping.

Hi ​@MikeC797488 

Thank you for getting in touch, and I’m sorry to hear you’re having trouble logging into the app I understand how frustrating that must be.

Please try deleting the app and reinstalling it. If the issue persists, kindly send us a private message so we can assist you further.

Thank you,

Zandile M

The iD Mobile Team