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New Contributor
April 1, 2026
Question

App

  • April 1, 2026
  • 4 replies
  • 33 views

When i try and login on the app, it asks for my email and password. I fill these in and press return and it goes straight back to the what's your email page?

    4 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 1, 2026

    Hi ​@MikeC797488 

     

    Thank you for getting in touch, and I’m sorry to hear you’re having trouble logging into the app I understand how frustrating that must be.
     

    Just to confirm, are you experiencing this issue specifically when trying to log in via the iD Mobile website?

     

    In the meantime, here are a few troubleshooting steps you can try:

    • Update the app – Make sure you have the latest version installed from your app store.
    • Close and reopen the app – Fully close it (don’t just minimise) and try again.
    • Clear app cache/data (Android only) –
      Go to Settings > Apps > iD Mobile app > Storage > Clear Cache
    • Reinstall the app – Delete the app and download it again.
    • Try a different connection – Switch between WiFi and mobile data.
    • Try logging in via a browser – This helps confirm if the issue is app-specific.

    If the issue continues after trying the above, please let us know so we can assist you further.

    Owethu

    iD Mobile Employee
    April 1, 2026

    Hi ​@MikeC797488 

     

    Can you try logging in login via the website and see if you get the same issue.

     

    https://my.idmobile.co.uk/login

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 1, 2026

    It’s fine on the website. It is just the app that keeps looping.

    iD Mobile Employee
    April 2, 2026

    Hi ​@MikeC797488 

     

    Thank you for getting in touch, and I’m sorry to hear you’re having trouble logging into the app I understand how frustrating that must be.

     

    Please try deleting the app and reinstalling it. If the issue persists, kindly send us a private message so we can assist you further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.