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New Contributor
December 6, 2025
Question

app dashboard not showing data status

  • December 6, 2025
  • 1 reply
  • 46 views

The mobile app isn’t showing my current data status on the dashboard tab on opening

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 6, 2025

    Hi ​@Waddiwaddi ,

     

    I know how important it is to be able to check your usage quickly and easily.

    To get this sorted, here are a few simple things you can try first:

    • Make sure the app is fully up to date in your app store
    • Close the app completely and reopen it
    • Log out of the app and log back in
    • Check you’re connected to a stable Wi-Fi or mobile data connection
    • Restart your phone and try again

    If the issue is still there after doing this, it may be something on our side that needs a closer look.

     

    Lamiya

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