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Question

App freezing during upgrade process

  • April 2, 2026
  • 1 reply
  • 5 views
G
New Contributor

I’m now eligible to upgrade my sim-only plan. When I attempt it, the phone freezes in-app.

Can you assist please?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@grahamnoelbutler,

     

    I am so sorry to hear of the issues that you are facing with your upgrade. 

     

    Kindly get in touch with our sales team via live chat - https://www.idmobile.co.uk/live-chat. Just explain your request, and an advisor will assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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