This isn’t Cust. Service; contact id via their CHAT PAGE.

Chat page doesn’t help at all

Hi ​@Foxtori7 

Can you login via the search engine on your device?

If so, login and then ‘add to home screen’ as a shortcut.

If you do want to use the app then:-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good Luck x

Hi ​@Foxtori7 

Thank you for getting in touch with us, I am so sorry that you are unable to login into your account. Please send us a private message so that we can have a look into your account.

Thank you,

Zandile