Skip to main content
New Contributor
January 31, 2026
Question

app help

  • January 31, 2026
  • 4 replies
  • 30 views

I cannot access my online account via the app. It says I am blocked. I need help with the Asap

    4 replies

    Geluk
    Silver Contributor
    Silver Contributor
    January 31, 2026

    This isn’t Cust. Service; contact id via their CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Foxtori7Author
    New Contributor
    January 31, 2026

    Chat page doesn’t help at all

    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 1, 2026

    Hi ​@Foxtori7 

    Can you login via the search engine on your device?

    If so, login and then ‘add to home screen’ as a shortcut.

    If you do want to use the app then:-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile via:-

    Send a private message via their Socials (Facebook, X or Instagram)  
    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good Luck x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    February 1, 2026

    Hi ​@Foxtori7 

    Thank you for getting in touch with us, I am so sorry that you are unable to login into your account. Please send us a private message so that we can have a look into your account.

     

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.