Skip to main content
Question

App not working need to change my details

  • May 21, 2026
  • 1 reply
  • 3 views
P
Community Member

I need to change my direct debit details. I need to pay this months bill and also change my details from the bank it’s coming from. 
I have tried on the app but the app isn’t working currently. So need help please! And also my number is wrong on this sign in it’s actually 

{ REMOVED }

1 reply

Hosai W
iD Mobile Employee
Forum|alt.badge.img+5
  • Hosai W
  • iD Mobile Employee
  • May 24, 2026

HI ​@Palmerella,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement