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Community Member
May 21, 2026
Question

App not working need to change my details

  • May 21, 2026
  • 1 reply
  • 13 views

I need to change my direct debit details. I need to pay this months bill and also change my details from the bank it’s coming from. 
I have tried on the app but the app isn’t working currently. So need help please! And also my number is wrong on this sign in it’s actually 

{ REMOVED }

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 24, 2026

    HI ​@Palmerella,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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