Hi there ​@Ant7167, you will need to contact Apple regarding this.

Thanks,

Tyler

Hi. 

Thanks for the reply. I've contacted Apple and they say it's an offer offered by ID mobile and that I had to get ID to solve the problem.

Any ideas how we can resolve this? Many thanks 

Hey there ​@Ant7167, have you previously used trials for whicever Apple promotion you’re trying to redeem?

Thanks,

Tyler

Many thank you for the reply.

Yes,  I've used the offer last year. But your offer is for returning customers to get 2 months. Which I'm unable to get.

I'm going around in circles between ID and Apple, who flatly refuse to help .

Many thanks. Anthony 

OK ​@Ant7167 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.