I am having the same issue, tried another browser and cleared cookies but no luck. I have been told that ID mobile can send a direct link to register but not sure how to get in touch with them on how to ask for this.

Hi ​@Wild Man Dan & ​@craga2k ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline

I am having the exact same issue. Anyone able to help? Thanks

Hi ​@Captain Simon,

 I am so sorry to hear of this. 

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Same issue for me, was this sorted via DM?

Hi ​@stef686,

Unfortunately, this specific issue can't be resolved via direct message, as we don't have access to the redemption links or promotional claim systems from here.

If you're experiencing the same problem, we'd recommend contacting our Live Chat team who will be able to investigate further and advise on the next steps.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

I’ve had the same issue. LiveChat were no help at all, just telling me to contact Apple. However, it seems like something that you should be dealing with since a lot of people are obviously having the same problem and this offer is being used to incentivise people to switch to you.

Hi ​@LeftyLawyer,

We're sorry to hear about your experience.

We completely understand your frustration, especially where a promotional offer has influenced the decision to purchase or switch.

Unfortunately, we're not able to provide or generate redemption links from our side. Access to those links and the associated claim process sits with our Customer Service team, which is why customers are directed to them for assistance.

While we're happy to point customers in the right direction, we don't have the tools available on this platform to issue, resend, or amend redemption links ourselves.

If you haven't already done so, we'd recommend contacting Customer Service again and explaining that the issue relates specifically to the redemption link rather than the device itself, so they can review what options may be available.

Regards,

Gemma M

The iD Mobile Social Media Team

Your customer service colleague could not have been less interested or less helpful. I was told to contact Apple as there is nothing you can do at your end. However, you made the offer so you need to fulfil it. It’s not for me to chase Apple and get them to sort it, even if I could find my way through their customer service maze to get someone to speak to about this, which I cannot.

Hi ​@LeftyLawyer 

I am sorry to hear that you are experiencing difficulties with the above.

As previously mentioned, this is handled by a specialist team who have the tools required to reissue links, which we do not have access to on our side.

I would recommend contacting them again directly, or alternatively reaching out to our Complaints Team for further assistance. They can be contacted on 0800 049 1300 or via the Complaints line on 0800 049 2402, and they will be able to review the matter and assist with reissuing the link if needed.

-Michael Z