Hi ​@tjh98 

Unfortunately, you are not the only customer that has met with this problem with regards to an Apple Music offer expiring.

Unfortunately, unless you do your own research into the date of expiry of Apple Music offers then you will miss out on them.

iD Mobile don’t control the expiry of these offers but I think they can do better in letting customers know, when offering them, when they need to be redeemed by and especially when a plan is taken out SO close to the date the offer ends.
Saying that, iD Mobile don’t know if you are taking out the plan because of what it offers OR because of the added AM as an added bonus.
Either way, you should have been advised of the end date of this offer when purchasing the plan…. just my opinion!

 X
 

Hi ​@tjh98 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

Hi, I can’t see any messages in there? Thanks

Hi ​@tjh98,

I am so sorry to hear of that, we have resent a private message. Please could you check again.

Regards,

Gemma M

The iD Mobile Social Media Team