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New Contributor
February 20, 2026
Question

Apple music offer already expired before redemption

  • February 20, 2026
  • 4 replies
  • 73 views

Hi, I took out a new plan on 17/2 and clicked the link today to redeem my free Apple Music, but the website says the offer has expired. Can anyone help? Thanks

    4 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 21, 2026

    Hi ​@tjh98 

    Unfortunately, you are not the only customer that has met with this problem with regards to an Apple Music offer expiring.


    Unfortunately, unless you do your own research into the date of expiry of Apple Music offers then you will miss out on them.

    iD Mobile don’t control the expiry of these offers but I think they can do better in letting customers know, when offering them, when they need to be redeemed by and especially when a plan is taken out SO close to the date the offer ends.
    Saying that, iD Mobile don’t know if you are taking out the plan because of what it offers OR because of the added AM as an added bonus.
    Either way, you should have been advised of the end date of this offer when purchasing the plan…. just my opinion!

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    iD Mobile Employee
    February 21, 2026

    Hi ​@tjh98 ,

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Kwanele

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    tjh98Author
    New Contributor
    February 21, 2026

    Hi, I can’t see any messages in there? Thanks

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 21, 2026

    Hi ​@tjh98,

     

    I am so sorry to hear of that, we have resent a private message. Please could you check again.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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