Hi ​@simon231180 

Your best option is to contact iD Mobile Customer Service. You can do this by any of the following methods:-

You can talk to an advisor via this link:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Hope this helps x

Hi ​@simon231180 ,

Please use the above inforamtion to be assisted firther with your query.

Lamiya