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Bereavement

Forum|Forum|5 months ago
August 15, 2025
2 replies
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Stefb070192
Community Member

I have a phone contract out which my mam took as she needed a phone. She sadly passed away in July. Do I have to carry on paying this or is there anything I can do. Im a single parent on benefits and im struggling. I also have a contact out with ID as well in my name.

Best answer by WelshPaul

Sorry for your loss @Stefb070192. If the iD Mobile plan is in the name of your mam then all you need to do is notify iD Mobile about the bereavement. The following guide explains the process:

If the plan is in your name and your contractile minimum term hasn’t passed, then yes, you wouldn’t be able to exit the agreement without paying an early termination fee.

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WelshPaul
Platinum  Contributor
Answer
Forum|Forum|5 months ago
August 15, 2025

Sorry for your loss @Stefb070192. If the iD Mobile plan is in the name of your mam then all you need to do is notify iD Mobile about the bereavement. The following guide explains the process:

If the plan is in your name and your contractile minimum term hasn’t passed, then yes, you wouldn’t be able to exit the agreement without paying an early termination fee.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.