I’ve tried paying my bill on numerous occasions through app and both automated services is says oops something went wrong I used live chat and they didn’t resolve this for me I’ve used different cards and it’s still not taking payment
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bill
Best answer by Kash
Hi
Welcome to the Community!
Sorry to hear about the issues you are having.
You can call our iD Customer Service Team on 0333 003 7777
You'll be asked for your mobile number.
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
Kash
This topic has been closed for comments
+24Hi
Welcome to the Community!
Sorry to hear about the issues you are having.
You can call our iD Customer Service Team on 0333 003 7777
You'll be asked for your mobile number.
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
Kash
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