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bill


Why has my bill gone up

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • June 11, 2025

Have you used the phone with your iD SIM to do something not included in your UK plan allowances, ​@garydougan

Your bill should show itemised details for calls, SMS texts, mobile data, etcetera.

This community article might help.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • June 11, 2025

Hey there ​@garydougan, we hope the kind advice from ​@andewhite has been able to help.

 

Just to check, have you recently:

 

  1. Changed direct debit date?
  2. Changed/upgraded your plan?
  3. Used any out of contract charges?

 

Thanks,

Tyler