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Question

bill

  • October 1, 2025
  • 1 reply
  • 11 views
G
New Contributor

The money has been taken out of my account twice by mistake I believe. How do I get my money back 

    1 reply

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 1, 2025

    Hi ​@Gibbo333,

    Welcome to the Community!

    We would only take a direct debit payment once. However if you have made 2 payments and the account is in credit you can either keep the credit on the account for a future bill or have it refunded to your direct debit account.

    Please let us know and we can advise further.

     

    Kashif

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