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Question

bill

  • October 1, 2025
  • 1 reply
  • 8 views

The money has been taken out of my account twice by mistake I believe. How do I get my money back 

1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • October 1, 2025

Hi ​@Gibbo333,

Welcome to the Community!

We would only take a direct debit payment once. However if you have made 2 payments and the account is in credit you can either keep the credit on the account for a future bill or have it refunded to your direct debit account.

Please let us know and we can advise further.

 

Kashif