Bill for active Subscription

I’m sceptical that an iD Mobile employee instructed you to simply cancel the direct debit. Could you provide some evidence? 

Your account is activated upon dispatch and you’re responsible for all charges until your cancellation is processed. This is outlined in the terms and conditions you agreed to when purchasing. This applies whether you use the service or not.

Hi ​@Stoney,

I am so sorry to hear about the situation that you are in. 

When a device is returned and an account is being closed, we would normally advise that the Direct Debit remains active until the account is fully settled. This is because there can still be a final bill generated (for things like line rental up to the cancellation date), and having the Direct Debit in place ensures this is paid automatically and avoids any missed payment markers.

As the Direct Debit was cancelled, the balance of £9.58 has remained unpaid, which is why it’s been reported as a missed payment. To get this resolved, you can make the payment by calling 0333 003 0001 and following the automated (IVR) options to pay your bill.

Once the outstanding balance has been paid, the account will be marked as settled, and your credit file will be updated accordingly to reflect that the balance is no longer outstanding.

If you’d like this reviewed further, you can also reach out to our Live Chat team here: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M

The iD Mobile Social Media Team