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block number

  • January 15, 2026
  • 1 reply
  • 15 views

Iprejka
Community Member

Hello.

I need to know why I am not receiving text messages from the number 07860069172. It is a quite important number for me (school). The school has my number saved. This number sends a mass message to all parents. Can you please help me?

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • January 30, 2026

Hi ​@Iprejka 

I do apologise that you unable to receive text as I do understand how important this is to you. Kindly make sure that the mobile number is correct under settings. 

For iPhone: 

  • Please go to Settings> Phone> My Number.
  • Please change it to the number you wish to keep. It might not allow to change or save immediately.
  • If it still does not allow you to save the number kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

For Android:

  • Settings > About Phone or About Device > Status > My phone number.  Some Android phones will have SIM or SIM card status listed within Status.  This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app:  Open the Messages app.  Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card.  Tap OK.    If still have issue, remove the SIM and reboot the device.  Then re-insert the SIM and check if its updated the correct port number in Phone settings.    Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.
     

-Owethu