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New Contributor
April 20, 2026
Question

blocked on my pc

  • April 20, 2026
  • 1 reply
  • 93 views

Hi, just went on my pc to ID site. Went to log in & got a page up saying blocked.

 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@daizydale
     

    Thanks for letting us know I appreciate how frustrating that must be when you’re just trying to log in.

     

    If you’re seeing a “blocked” message on the iD Mobile site, it’s usually down to a security filter rather than anything wrong with your account.

     

    Please try the following steps:

    • Open the site in an incognito/private browsing window
    • Clear your browser’s cache and cookies
    • Try a different browser (e.g. Chrome, Edge, Firefox)
    • Make sure you’re not using a VPN or proxy
    • Restart your router to refresh your IP address
    • Try a different device or switch to mobile data

    Owethu