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Bolt on bundle waste of money

Forum|Forum|3 months ago
May 16, 2026
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I have just come back from Turkey. Paid £20 for a bolt on bundle waste of money. I couldn’t access any of the data. Went on the help section tried all the things to try and use it . Kept saying SIM card does not allow a connection to this network.

Best answer by Decembersangel72

Hi @Rhinos13

If your iD Mobile roaming add-on isn't working, it’s usually due to a missing setting on your account or device. Try these quick fixes to get connected:-

Enable in App: Go to the iD Mobile App or website. Ensure "Roaming" is manually switched ON in your account services.
Check Bill Cap: If your bill cap is set to £0, roaming data is automatically blocked. Adjust this cap in the app.
Enable Data Roaming: Go to your phone’s settings (under Connections, Mobile Data, or SIMs) and ensure the Data Roaming toggle is switched ON.
Manual Network Selection: Turn off automatic network selection in your phone's network settings and manually select one of the local partner networks in the country you are visiting (This one sounds like the one that was limiting your connection).
Restart: Toggle Airplane mode on and off, or completely restart your device to force it to connect to the local network.

If you are still having trouble, your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

Decembersangel72Answer

Gold Contributor

Hi @Rhinos13

If your iD Mobile roaming add-on isn't working, it’s usually due to a missing setting on your account or device. Try these quick fixes to get connected:-

Enable in App: Go to the iD Mobile App or website. Ensure "Roaming" is manually switched ON in your account services.
Check Bill Cap: If your bill cap is set to £0, roaming data is automatically blocked. Adjust this cap in the app.
Enable Data Roaming: Go to your phone’s settings (under Connections, Mobile Data, or SIMs) and ensure the Data Roaming toggle is switched ON.
Manual Network Selection: Turn off automatic network selection in your phone's network settings and manually select one of the local partner networks in the country you are visiting (This one sounds like the one that was limiting your connection).
Restart: Toggle Airplane mode on and off, or completely restart your device to force it to connect to the local network.

If you are still having trouble, your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Rhinos13,

I am so sorry to hear that your roaming add-on did not work while you were abroad. As you are no longer abroad, we would not be able to troubleshoot your issues. What we do recommend is that you contact our team via live chat, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Rhinos13Author

New Contributor

I have just come back from Turkey. Paid £20 for a bolt on bundle waste of money. I couldn’t access any of the data. Went on the help section tried all the things to try and use it . Kept saying SIM card does not allow a connection to this network.

just been on chat with someone from ID Mobile got my £20 refunded to me, if this happens to anyone else go to the chatbot and type in speak to a person in the chat

R

Rhinos13Author

New Contributor

Hi @Rhinos13,

I am so sorry to hear that your roaming add-on did not work while you were abroad. As you are no longer abroad, we would not be able to troubleshoot your issues. What we do recommend is that you contact our team via live chat, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

This statement needs adding to your messages going forward to help as many as people as possible.

Hosai W

iD Mobile Employee

Hi @Rhinos13,

Thank you for reaching out to us, I am glad that you were able to get this resolved, please feel free to reach out if you do require any further assitance.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.