Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@davecrazy696969    

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

If I had known that this phone Company didn’t ever telephone line I would’ve never ever took out a Contract with them  thanks for the info 

Did you do it on: switching.idmobile.co.uk? 
 

PUK is not needed

just PAC from old provider, old number, temporary ID mobile number and the Transaction code from signing up to ID Mobile

It’s an online business and support is available using socials or live chat. That’s how they keep costs down. 

I requested to bring my old number to ID mobile, switching hasn’t taken place 

HI ​@ASOKANTHA,

I’m really sorry about this I can appreciate how frustrating it is when you’ve done everything asked and your number still hasn’t moved across.

When you request to bring your old number to iD Mobile, the switch (port) only completes once all of the following are in place:

1. PAC code was used correctly
The PAC must be:

• From your previous network
• Still valid (they expire after 30 days)
• Entered against the correct iD Mobile number

If the PAC was submitted before the SIM fully activated, the port can stall.

2. SIM is fully active on iD Mobile
Your iD SIM must be:

• Showing signal
• Able to make calls/texts (even with the temporary number)
• If signal has been dropping, this can delay the transfer.

3. Porting timescale

• Once everything is correct:
• Ports usually complete within 1 working day
• If it hasn’t switched after 2 working days, it means something has blocked it and it needs manual intervention

However, I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.

Thanks,

Luna

The iD Mobile Team