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Question

calling landlines

  • January 21, 2026
  • 1 reply
  • 17 views
M
Community Member

why can’t i call certain mobiles (personal friends and family ones) plus any landlines? (again family home numbers)

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 23, 2026

    Hi ​@matthewdbingham007 ,

     

    If you can’t call certain mobiles or any landlines, this is usually due to one of the following:

    Outgoing calls blocked on the account

    Call barring turned on in your phone settings

    Bill cap / outstanding balance reached

    Network issue or poor signal

    Please try restarting your phone and checking that call barring is off. If the issue continues let us know so we can have this looked into

    Lamiya

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