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Community Member
January 21, 2026
Question

calling landlines

  • January 21, 2026
  • 3 replies
  • 68 views

why can’t i call certain mobiles (personal friends and family ones) plus any landlines? (again family home numbers)

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 23, 2026

    Hi ​@matthewdbingham007 ,

     

    If you can’t call certain mobiles or any landlines, this is usually due to one of the following:

    Outgoing calls blocked on the account

    Call barring turned on in your phone settings

    Bill cap / outstanding balance reached

    Network issue or poor signal

    Please try restarting your phone and checking that call barring is off. If the issue continues let us know so we can have this looked into

    Lamiya

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    New Contributor
    April 23, 2026

    Hi I can’t ring a landline, I’ve tried all methods mentioned on here. Yet the call won’t even ring. All other calls are fine , just this one number and I’ve tried to ring it off my friends phone and it works fine . Can you help please 

    iD Mobile Employee
    April 24, 2026

    Hi ​@KittyKat1979 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.