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Community Member
June 10, 2026
Question

calls not coming through

  • June 10, 2026
  • 1 reply
  • 25 views

Sometimes when people phone me I don't get a caller id or anything till i get a message from missed calls saying the number and time when the call was but nothing bar that

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@DrewDeity,

     

    We're sorry to hear you're experiencing this issue.

     

    If calls are occasionally not ringing through and you're only receiving a missed call notification afterwards, this could be related to network settings, call settings, or the device itself.

     

    For iPhone:

    • Go to Settings > Phone
    • Check that Silence Unknown Callers is turned off (if appropriate)
    • Ensure Do Not Disturb or any Focus modes are disabled
    • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

     

    For Android:

    • Check that Do Not Disturb is turned off
    • Review any call blocking or spam filtering settings
    • Go to Settings > System > Reset Options
    • Select Reset Mobile Network Settings

     

    For all devices:

    • Restart the phone
    • Make sure your software is up to date
    • Check whether the issue occurs in multiple locations or only in a specific area

     

    If the problem continues after trying the above, we'd recommend contacting our Customer Service team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.