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Mark Lang
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New Contributor
November 21, 2024
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Can I add a LTE Galaxy Watch Ultra to my plan

  • November 21, 2024
  • 7 replies
  • 2142 views

I’ve tried to add a mobile plan for my Galaxy Watch Ultra but it says that it couldn’t set up your plan, make sure your phone is connected to a mobile network, then try again.

The phone is connected to my iD network, this worked seamlessly when with my 3 network.

Has anyone managed to add a watch to their plan?

Thanks

Mark

    This topic has been closed for replies.
    Best answer by Daz_S

    @Mark Lang 

    I don’t think iD Mobile offer a Smartwatch Pairing Plan.

    Though it might be worth waiting to see if an iD employee can check on this, as (you already know) Three do and iD piggyback on Three. If they confirm they don’t then its another missed opportunity IMO.

    7 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    November 21, 2024

    Unfortunately ​@Mark Lang, iD Mobile eSIM products can’t be used in wearable devices. 

    Forum member (non-iD).
    Daz_S
    Platinum 
Contributor
    Daz_SAnswer
    Platinum 
Contributor
    November 21, 2024

    @Mark Lang 

    I don’t think iD Mobile offer a Smartwatch Pairing Plan.

    Though it might be worth waiting to see if an iD employee can check on this, as (you already know) Three do and iD piggyback on Three. If they confirm they don’t then its another missed opportunity IMO.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
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    Platinum 
Contributor
    November 21, 2024

    Here’s a recent response on this subject from the iD Community Manager, ​@Daz_S

    Forum member (non-iD).
    Daz_S
    Platinum 
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    Platinum 
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    November 21, 2024

    Thanks for clarifying that ​@andewhite 👍

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    November 22, 2024

    Thanks for the contributions ​@andewhite ​@Daz_S. Hopefully that answers your question ​@Mark Lang. Thanks!

    iD Community Manager
    Mark Lang
    New Contributor
    Mark LangAuthor
    New Contributor
    November 22, 2024

    Hi,

    Daz, Ande and Mathew, thank you all for taking the trouble to respond to my question, which is really appreciated. I must admit I forgot to check that it would work before taking out the plan, I wrongly assumed as they were tied in to Three it would be supported. I hope I don’t regret my decision as I’m now tied in for two years, hopefully they’ll add it sometime soon.

    Daz_S
    Platinum 
Contributor
    Platinum 
Contributor
    November 22, 2024

    Honestly ​@Mark Lang it was no problem at all.

     

    But if you’re within 30 days of opening the account, you could always cancel.

    You’d have to pay for the usage up until you cancel and they should refund the remainder. Just leave the DD open until those funds are returned.

    By the sounds of it you continued using your phone, so there’s no returns cost either.

    Anyway its something to think about.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.