can i cancel my contract and buy a new phone and keep my number

Hi ​@Scott2784, 

Thank you for getting in touch I understand why you’d want to explore the best value option.

You do have the option to cancel your current contract and take out a new one, however I do need to make you aware of an important limitation with iD Mobile:

👉 Our systems don’t support internal number transfers, so if you cancel and start a new contract with us, you won’t be able to keep your existing number.

📱 To keep your current number

The only way to retain your number is to:

• Proceed with an upgrade on your existing account

💬 Other options

• You can contact our Sales Team on 0800 049 0250 to see what upgrade offers are available
• They may be able to find a deal that works better for you, although we do not price match new customer offers

I appreciate this may not be the ideal outcome, but I wanted to be clear so you can make an informed decision.

Owethu