can i cancel my contract and buy a new phone and keep my number

Hi ​@Scott2784, 

Thank you for getting in touch I understand why you’d want to explore the best value option.

You do have the option to cancel your current contract and take out a new one, however I do need to make you aware of an important limitation with iD Mobile:

👉 Our systems don’t support internal number transfers, so if you cancel and start a new contract with us, you won’t be able to keep your existing number.

📱 To keep your current number

The only way to retain your number is to:

• Proceed with an upgrade on your existing account

💬 Other options

• You can contact our Sales Team on 0800 049 0250 to see what upgrade offers are available
• They may be able to find a deal that works better for you, although we do not price match new customer offers

I appreciate this may not be the ideal outcome, but I wanted to be clear so you can make an informed decision.

Owethu

Is there a way to chat to someone about my best option as I believe charging existing customers more is very poor customer services 

HI ​@Scott2784,

I’m sorry to hear you feel this way.

The offers and pricing you see are set by our system and promotions at the time, so we’re not able to change or override these from here on the Community. Deals can vary between new and existing customers depending on what’s currently available.

If you’d like to go through your options and see what’s best for you, the best thing to do is speak to our Sales Team via Live Chat: https://www.idmobile.co.uk/live-chat
They’ll be able to check what upgrades or plans are available on your account and talk you through them.

Hope this helps point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team