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Community Member
November 17, 2025
Question

can i switch my number after buying my plan?

  • November 17, 2025
  • 3 replies
  • 1008 views

I have already bought my ID mobile contract and got my SIM card in the post. Is it possible to switch my number over after this and if so how can I do it?

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 17, 2025

    Hi ​@Geds133 ,

     

    Thank you for joining iD Mobile. Yes, it’s absolutely possible to switch your number over after you’ve received and activated your SIM.
    Here’s how you can do it:

    -Activate Your SIM: Insert your iD Mobile SIM into your phone and make sure it’s working.
    -Get Your PAC Code: Request a PAC code from your current provider (this allows your number to be transferred).
    -Submit Your PAC Code:

    1. Log in to the iD Mobile app or My Account.
    2. Go to Switching to iD Mobile and enter your PAC code.

    -Number Transfer: Once submitted, your transfer will be scheduled for the date you select. It usually takes 1 working day and will be completed by 6:00 PM on that day.
    -Keep Your iD SIM in Your Phone: You’ll receive a notification once the transfer is complete.

    Thank you again for choosing iD Mobile,  we’re excited to have you on board.

    Lamiya
    The iD Mobile Team

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    New Contributor
    June 9, 2026

    Thank you for that I have been trying to do it before I got my id mobile SIM thought I could keep the SIM that's already in my phone thank you u have been really helpful 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@Hev1956 

     

    Thank you for confirming.

     

    Owethu