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Question

Can't access Transport for London website

  • January 16, 2026
  • 2 replies
  • 13 views

Since I changed my sim to a new phone it has not connected to the Transport For London website (TFL).  I have tried it in a different phone with the same result but when I tried another provider's sim it worked fine. Therefore it seems the issue seems to be with ID's sim.

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 16, 2026

I have no issues accessing the Transport For London website (TFL) with my iD Mobile SIM. Try using a different browser.


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  • iD Mobile Employee
  • January 16, 2026

Hi ​@I Whatsup,

Based on your description, it does appear that the issue may be related to your iD Mobile SIM or network settings. Please try the following troubleshooting steps:

 

Check Mobile Data: Ensure mobile data is enabled and that you have a stable signal.

 

Clear Browser Cache: Try clearing your browser’s cache and cookies, or try accessing the site from a different browser.

 

Restart Your Device: After checking the settings, restart your phone and try accessing the TFL website again.

 

Test on Wi-Fi Disabled: Ensure you’re testing over mobile data only, as TFL may restrict access based on network.

 

~Marquerita