Hi there ​@TUD2020, sorry to hear this and our apologies for the wait in response, this never came through to our queue until now for some reason.

Have you managed to resolve this?

Thanks,

Tyler

Hi Tyler!

No, this is still an ongoing issue sadly.
The message will state I need to call on my mobile (which I am doing) to be able to set up a PIN. I’ve tried disabling and re-enabling the option to receive voicemails that seemed to help other users but that also has had no success. Could you look into this for me please? There’s quite a number of voicemails accumulating in my mailbox.

Thanks!

Hi ​@TUD2020 ,

I am really sorry this issue is still ongoing, especially with important messages waiting.
It sounds like your voicemail PIN setup isn’t completing properly, even though you're calling from your iD Mobile phone. This has affected other users too, and we understand how frustrating it is.

Here is what you can do:
1. Dial 123 from your iD Mobile phone.
2. hen prompted, press 2, then 1 to change or set your voicemail PIN.
3. Choose a secure PIN (avoid simple ones like 1234 or 0000) and re-enter it.

If you’re still getting disconnected or not hearing any prompts, your voicemail may need to be reset on our end.

Please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

Thanks again for your patience.

Lamiya 
iD Mobile Social Media Team

my voicemail is not operating - despite being activated on your website

Hi ​@steve12345,

Sorry to hear you’re having trouble with your voicemail.

Just to check first, are you currently in the UK? Voicemail services can sometimes not work as expected if you’re abroad or roaming, depending on network routing and settings.

Also, when you try to access voicemail, what exactly happens or what error message do you get? That will help us narrow down what’s going on and give you the most accurate steps to fix it.

Once we’ve got that info, we’ll be able to guide you through getting it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

I'm currently abroad and can't access my voicemail via 123 or the number on the voicemail text. It just says to call from my mobile (which I am) and hangs up, no other option given. Is there any other way I can access it? 

Hi ​@Ajay1,

Thanks for getting in touch, and I’m sorry you’re having trouble accessing your voicemail whilst abroad.

Unfortunately, iD Mobile voicemail services are not available for access whilst overseas, which is why calls to 123 or the voicemail access number will not complete correctly even when calling from your iD Mobile SIM if it was not set up before leaving the UK. If it was, please try increasing your bill cap, then dial +44 7782 333 123 and enter your voicemail PIN. 

We appreciate this may be inconvenient, especially if you are expecting important messages, and we sincerely apologise for the frustration caused.

Once you return to the UK and reconnect to the iD/Three network, you should then be able to access your voicemail normally again.

Regards,

Gemma M

The iD Mobile Social Media Team

Im not abroad and have the same problem. There is no prompt to change the pin just call us goodbye. Cannot wait to leave this 

Hi ​@Yamah,

We're really sorry to hear you're experiencing this issue with your voicemail, and we completely understand how frustrating it must be when you're unable to access it properly.

If you're not being given the option to change or reset your PIN and are simply being told to contact us, it's likely that the voicemail PIN will need to be reset on our side.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team