Hi ​@jawads, 

Thank you for bringing this to our attention, we’re sorry to hear about the experience you’ve had when trying to reach an important service like 111.

Based on what you’ve described, it could be related to how your device is routing the call (for example via WiFi calling or data services), however it’s something we’d need to look into more closely.

To help narrow this down, could you please try the following:

• Make sure your network signal is strong and stable
• Turn off WiFi completely (not just WiFi calling)
• Reset your network setting and try the call again
• Check that your device software is fully up to date
• Restart your phone and retry the call

If the issue continues, please let us know. 

Thanks,

Anneline

The iD Mobile Team