can't charge my phone as says moisrure or foreign material detected | iD Mobile Community
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can't charge my phone as says moisrure or foreign material detected

  • December 2, 2025
  • 2 replies
  • 19 views

I've upgraded to samsung s25 and couple days ago charger didn't work and today shows that moisture detected. What to do? Who to contact?

2 replies

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  • iD Mobile Employee
  • December 3, 2025

Hi ​@Inese ,

 

Thank you for reaching out, and I’m really sorry to hear about the issues you’re experiencing with your new Samsung S25. I completely understand how frustrating this must be, especially after just upgrading.

Here’s what you can try:
1. Moisture Detected:

Unplug the charger and gently dry the port.
Avoid heat or inserting objects.
Leave the phone in a dry place for a few hours.
 

2. Charger Not Working:

Try a different cable or charger.
Check again once the moisture warning clears.
 

If the problem continues, you can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail.

 

Lamiya


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 3, 2025

Do not reply to any messages ​@Cheri Ann Vincent ends you as they are not an iD Mobile employee.