Hi ​@Inese ,

Thank you for reaching out, and I’m really sorry to hear about the issues you’re experiencing with your new Samsung S25. I completely understand how frustrating this must be, especially after just upgrading.

Here’s what you can try:
1. Moisture Detected:

Unplug the charger and gently dry the port.
Avoid heat or inserting objects.
Leave the phone in a dry place for a few hours.
 

2. Charger Not Working:

Try a different cable or charger.
Check again once the moisture warning clears.
 

If the problem continues, you can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail.

Lamiya

Do not reply to any messages ​@Cheri Ann Vincent ends you as they are not an iD Mobile employee.