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Question

Can't claim Apple Music offer - says "UID Missing or incorrect"

  • August 31, 2025
  • 1 reply
  • 10 views
T
New Contributor

Can't claim Apple Music offer - when I click the link in my confirmation email it says "UID Missing or incorrect". Any fixes?

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 5, 2025

    Hey there ​@tj8298, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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