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New Contributor
mdotkhan
New Contributor
August 10, 2025
Question

can’t claim my apple music, states my UID is incorrect

  • August 10, 2025
  • 2 replies
  • 30 views

Issue stated on the title of the thread, I can claim my Apple TV+ but I don’t want it so what good is it claiming it when the one I want isn’t available, someone please help, I’ve had a look at all the threads about this and no actual fix has been in the comments it’s just been someone from ID saying check your private messages. Please can an ID representative contact me id greatly appreciate it

    This topic has been closed for replies.

    2 replies

    New Contributor
    mdotkhanAuthor
    New Contributor
    August 11, 2025

    I’ve updated my phone to the latest iOS, cleared all my cache and website data, tried a different browser, tried on a different device and completed the previous steps with no success whatsoever

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    August 11, 2025

    Hi ​@mdotkhan  the fix would be for us to send you a new link. These links are a one time use, so we wouldn’t share this in a public comment.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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