Question

Can't connect device to phones hotspot

Forum|Forum|2 months ago
February 16, 2026
1 reply
17 views

Boxy
New Contributor

When I goto settings(Android)and select wifi(to use my data/phone wifi)my phones wifi is not on always been there to pick.On Firestick its there(hotspot)and connects to internet but trying to connect wifi tempreture device to phones hotspot as to far away from houses wifi.Done it before so strange.

+2

Anneline M
iD Mobile Employee
Forum|Forum|7 days ago
April 10, 2026

Hi @Boxy,

Thanks for reaching out, we’re sorry to hear about the experience you’ve had especially as you’ve been able to use your hotspot for this before.

From what you’ve described, it sounds like your phone’s hotspot is working (since your Firestick can see and connect to it), but your temperature device isn’t picking it up this time. This can sometimes be due to compatibility or hotspot settings rather than a fault with your service.

Here are a few things worth trying:

Double-check that your hotspot is turned on and broadcasting (you could try renaming the network name/SSID)
Switch the hotspot band from 5GHz to 2.4GHz in your phone settings, as some devices (like temperature sensors) only support 2.4GHz
Make sure there’s no device limit set on your hotspot
Restart both your phone and the temperature device
Forget the network on the temperature device (if it’s been connected before) and reconnect

As your Firestick is connecting fine, it suggests your data and hotspot are working as expected, but if you’re still having trouble after trying the above, feel free to let us know and we can look into it further with you.

Thanks,

Anneline

The iD Mobile Team