Hi ​@Simone Judd,

I’m really sorry you’re running into this. I can help you get your final bill so you can settle it.

Sometimes the system won’t let you download the bill if your account has fully closed or if there’s a browser/device issue. Here’s what you can do to fix it quickly:

• Try a different browser or device, sometimes switching from mobile to desktop, or using a browser like Chrome or Edge, allows the download.
• Clear cache and cookies, old data can cause errors when accessing PDFs.

Alternatively, please send us a private message so we can access your account, and we will be able to send you the final bill. Please use this link: https://community.idmobile.co.uk/inbox/overview.

Thanks,

Luna

The iD Mobile Team