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Community Member
November 20, 2025
Question

can’t download my final bill.

  • November 20, 2025
  • 1 reply
  • 45 views

I have moved from ID but can’t download my final bill. all i get is an error message every time. can someone please help with this, so that i can pay it!!

    1 reply

    iD Mobile Employee
    November 20, 2025

    Hi ​@Simone Judd,

     

    I’m really sorry you’re running into this. I can help you get your final bill so you can settle it.

     

    Sometimes the system won’t let you download the bill if your account has fully closed or if there’s a browser/device issue. Here’s what you can do to fix it quickly:

    • Try a different browser or device, sometimes switching from mobile to desktop, or using a browser like Chrome or Edge, allows the download.
    • Clear cache and cookies, old data can cause errors when accessing PDFs.

    Alternatively, please send us a private message so we can access your account, and we will be able to send you the final bill. Please use this link: https://community.idmobile.co.uk/inbox/overview.

     

    Thanks,

    Luna

    The iD Mobile Team 

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