My service/plan got disconnected recently. Requested pac code, but it hasn't shown up. When I go on to app to request one, I keep getting an email saying that they can't generate a new one as I already have a valid one. What happened to it? I gave checked all of my emails and can't find it anywhere. Has anyone else had this problem?
Just to clarify, I can't send or receive texts, so it won't be there
+22If your number is disconnected then you usually can’t request a PAC. You are supposed to request a PAC and not request cancellation if you wish to keep your number. Once the number is ported it automatically closes the old account down.
+24Hi
Welcome to the Community!
If you still require assistance with a PAC code please let us know and we can PM you.
Kash
I did request a pac, but can't find it. Do I have to change my number now? I'm moving to a new network
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kashif
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