Can't find PAC code

Forum|Forum|11 months ago
September 27, 2025
4 replies
94 views

My service/plan got disconnected recently. Requested pac code, but it hasn't shown up. When I go on to app to request one, I keep getting an email saying that they can't generate a new one as I already have a valid one. What happened to it? I gave checked all of my emails and can't find it anywhere. Has anyone else had this problem?

Just to clarify, I can't send or receive texts, so it won't be there

MZone

Platinum  Contributor

If your number is disconnected then you usually can’t request a PAC. You are supposed to request a PAC and not request cancellation if you wish to keep your number. Once the number is ported it automatically closes the old account down.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Kash M

iD Mobile Employee

Hi @LilyPad21,

Welcome to the Community!

If you still require assistance with a PAC code please let us know and we can PM you.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

LilyPad21Author

New Contributor

I did request a pac, but can't find it. Do I have to change my number now? I'm moving to a new network

Kash M

iD Mobile Employee

Hi @LilyPad21,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kashif

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.