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Can’t get voicemail messages

  • December 3, 2025
  • 6 replies
  • 347 views
S
New Contributor

I have an iPhone 12 mini and recently when I ring  voicemail the menu option to hear messages is not given. I know I have messages but can’t get to them! I’ve tried online support twice - told to reset network each time but it makes no difference. Any ideas?

Best answer by WelshPaul

Your messages are likely in the iPhone’s built-in live voicemail feature.

    6 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • December 4, 2025

    Hi, ​@SJC56 

    Thank you for getting in touch. I’m very sorry to hear that you’re unable to access your voicemail messages. Based on what you’ve described, the issue may be related to the voicemail system rather than your phone’s network settings. Please try the steps below:

    Settings → Phone → Change Voicemail Password

    If prompted, set a new voicemail PIN — this sometimes reconnects the voicemail service.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • SJC56
    • Author
    • New Contributor
    • December 4, 2025

    Hi Zandile,

    Unfortunately I don’t have ‘Change Voicemail Password’ as an option within Phone.

    Apple Support says Voicemail is a carrier-specific feature - I presume that’s ID Mobile? 

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • December 4, 2025

    Use id’s App, or log in to website; try turning off v/mail. Then turn back on.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • December 4, 2025

    Your messages are likely in the iPhone’s built-in live voicemail feature.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • SJC56
    • Author
    • New Contributor
    • December 30, 2025

    Thank you for your reply - I have found them!

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • December 30, 2025

    Hi ​@SJC56 

     

    Thank you for letting us know.

     

    Please let us know if you need any assistance. 

     

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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