Can't post ; strange error message | iD Mobile Community
Skip to main content
Answer

Can't post ; strange error message

  • July 3, 2025
  • 15 replies
  • 73 views

Geluk
Silver Contributor
Forum|alt.badge.img+10

I get this when posting on forum, just text; no embedded content.

“Embedded media upload permission is required to use [sic] oembed content.”

Shame they can’t spell!

Though this post survived!

Best answer by Matthew T

@WelshPaul, ​@Geluk -

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community.  Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.

15 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • July 3, 2025

I’ve also been having trouble posting this morning! I get the same red banner, but it shows a different error message.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • July 3, 2025

@WelshPaul, ​@Geluk -

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community.  Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.


MickRoberts
Active Contributor
Forum|alt.badge.img
  • Active Contributor
  • August 9, 2025

@WelshPaul, ​@Geluk -

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community.  Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.

How can we send a message then to set our account up?


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 10, 2025

Hey there ​@MickRoberts, can you clarify what you mean by this further please, so we can help as best as possible?

 

Thanks,

Tyler


MickRoberts
Active Contributor
Forum|alt.badge.img
  • Active Contributor
  • August 10, 2025

Hey there ​@MickRoberts, can you clarify what you mean by this further please, so we can help as best as possible?

 

Thanks,

Tyler

I can’t see my comment now. I’m getting the same message as the author of this post when replying to you & ID mobile.


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 11, 2025

Sorry to hear this ​@MickRoberts  can you share a screen shot here for us please?


MickRoberts
Active Contributor
Forum|alt.badge.img
  • Active Contributor
  • August 11, 2025

Sorry to hear this ​@MickRoberts  can you share a screen shot here for us please?

It’s already done & gone, please see the same author of this post, it’s EXACTLY THE SAME. Why do companies ask for a screenshot, ID Mobile know this is a problem.

 

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community.  Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 11, 2025

That was back in July ​@MickRoberts  and I wanted to ensure it was the same in case further investigation was required.

Sorry for any inconvenience caused.


MickRoberts
Active Contributor
Forum|alt.badge.img
  • Active Contributor
  • August 11, 2025

It is the same, I'm getting the same errors today 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 11, 2025

Hi ​@MickRoberts! Hope you had a great weekend! Apologies for the inconvenience. For now, embeds are still disabled. This is why you’ll be seeing an error! Thanks.


MickRoberts
Active Contributor
Forum|alt.badge.img
  • Active Contributor
  • August 11, 2025

How do I leave a message then, as I don't know what's is causing it?

Is there some special characters I need to leave out?


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 12, 2025

@MickRoberts - As long as your post is plaintext, there should be no reason why it won’t work. Currently, you’re unable to upload images or attachments. Thanks.


MickRoberts
Active Contributor
Forum|alt.badge.img
  • Active Contributor
  • August 12, 2025

@MickRoberts - As long as your post is plaintext, there should be no reason why it won’t work. Currently, you’re unable to upload images or attachments. Thanks.

Yeah normal plain text Matthew, I don’t know how to upload images or attachments on here.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 14, 2025

Strange ​@MickRoberts. When does this happen? Thanks.


MickRoberts
Active Contributor
Forum|alt.badge.img
  • Active Contributor
  • August 14, 2025

Strange ​@MickRoberts. When does this happen? Thanks.

Not done it for 2 days now. Whenever I copied & pasted a long reply.