Silver Contributor

Solved

Can't post ; strange error message

Forum|Forum|1 year ago
July 3, 2025
15 replies
93 views

I get this when posting on forum, just text; no embedded content.

“Embedded media upload permission is required to use [sic] oembed content.”

Shame they can’t spell!

Though this post survived!

Best answer by Matthew T

@WelshPaul, @Geluk -

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community. Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.

WelshPaul

Platinum  Contributor

I’ve also been having trouble posting this morning! I get the same red banner, but it shows a different error message.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew TAnswer

iD Mobile Employee

@WelshPaul, @Geluk -

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community. Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.

iD Community Manager

MickRoberts

Active Contributor

@WelshPaul, @Geluk -

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community. Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.

How can we send a message then to set our account up?

The Difference between Good and Great Is just a little extra effort

Tyler C

iD Mobile Employee

Hey there @MickRoberts, can you clarify what you mean by this further please, so we can help as best as possible?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MickRoberts

Active Contributor

Hey there @MickRoberts, can you clarify what you mean by this further please, so we can help as best as possible?

Thanks,

Tyler

I can’t see my comment now. I’m getting the same message as the author of this post when replying to you & ID mobile.

The Difference between Good and Great Is just a little extra effort

Siân W

iD Mobile Employee

Sorry to hear this @MickRoberts can you share a screen shot here for us please?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MickRoberts

Active Contributor

Sorry to hear this @MickRoberts can you share a screen shot here for us please?

It’s already done & gone, please see the same author of this post, it’s EXACTLY THE SAME. Why do companies ask for a screenshot, ID Mobile know this is a problem.

It was a request from our legal team to disable Embedded Media while they review the Government’s/Ofcom’s Online Safety Act, which we’ve been made aware impacts the iD Community. Sorry, I do appreciate it’s frustrating, and I'm pushing for restored functionality ASAP!

(The message is generated by Gainsight, our Community Platform Partner, I'll raise the error with them!)

Thanks.

The Difference between Good and Great Is just a little extra effort

Siân W

iD Mobile Employee

That was back in July @MickRoberts and I wanted to ensure it was the same in case further investigation was required.

Sorry for any inconvenience caused.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MickRoberts

Active Contributor

It is the same, I'm getting the same errors today

The Difference between Good and Great Is just a little extra effort

Matthew T

iD Mobile Employee

Hi @MickRoberts! Hope you had a great weekend! Apologies for the inconvenience. For now, embeds are still disabled. This is why you’ll be seeing an error! Thanks.

iD Community Manager