Can't receive calls, via cellular or wifi - missing important calls - iPhone

Forum|Forum|1 year ago
April 10, 2025
22 replies
834 views

I’ve been with ID for years and occasionally update my monthly plan.

Since last autumn wifi calling at home doesn’t appear to work at all for incoming calls and after disabling that almost no calls appear to get through (poor cell reception area usually 1 bar 4 or 5G, a few houses either way and there’s a better 1-2 bar 5G signal).

Although the iPhone doesn’t ring to inform of an incoming call, the missed call notification pops up seconds later.

This has now become serious as no calls from the NHS can get through, recently they redialled 16 times in 90 seconds to no avail. It’s a booking service that can only be delivered over the phone, frustratingly.

Yesterday I was standing in a park with good 5G service with a friend and they could not get through receiving a “user not available”.

I’ve followed the advice on the forum with regard to changes in Settings > Mobile Services save for the reference to APN which isn’t present in iOS 18?

Can you help?

Best answer by andewhite

I’ll try ordering one as you suggested.

QUICK THOUGHT - could I replace the SIM with an eSIM? Would avoid any physical issues in future?

Yes, you can replace a physical iD SIM with an iD eSIM.

Show previous replies

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Zandile M

iD Mobile Employee

Hi, @Steve555

I’m really sorry to hear that I completely understand how stressful and worrying it must be to miss important calls from your doctors and hospital. Thank you for sharing those details; that really helps.

It sounds like the issue could be related to limited indoor coverage in your area. Even strong networks can sometimes struggle indoors due to things like thick walls or local signal interference but don’t worry, we can definitely look at some options to help improve this for you.

Here are a few steps you can try:

Wi-Fi Calling – Since you mentioned you have an iPhone 16; this feature should be available. It lets you make and receive calls over your Wi-Fi connection instead of relying on mobile signal.

To turn it on go to Settings > Phone > Wi-Fi Calling and switch it on.

Make sure you’re connected to a stable Wi-Fi network.

Check Coverage in Your Area – If you can share your postcode, I can check if there’s any ongoing maintenance or network issue that might be affecting coverage near your home. Or you can check the coverage on your end https://www.idmobile.co.uk/help-and-advice/coverage

Restart Network Settings – If you’ve already got Wi-Fi Calling on and it’s still not working properly; we can also try resetting your network settings to refresh your connection.

Here are the steps you can try also should the issue persist:

To Reset Network Settings:

Go to Settings.

Tap General.

Scroll down and select Transfer or Reset iPhone.

Tap Reset.

Choose Reset Network Settings.

Enter your passcode if asked, then confirm.

Your iPhone will restart. This will remove all saved Wi-Fi networks and passwords, VPNs, and Bluetooth connections but your personal data, apps, and photos will stay safe.

Once your phone restarts:

Reconnect to your Wi-Fi network.

Make sure Wi-Fi Calling is turned on again (Settings > Phone > Wi-Fi Calling).

Then check if your signal improves indoors.

Thank you,

Zandile

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Z

Zandile M

iD Mobile Employee

Hi, @Steve555

Thank you for the above information, I completely understand how worrying and frustrating this must be, especially since you’re under hospital care and need to stay connected. I’m really sorry you’ve been dealing with this ongoing issue for so long.

Kindly send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, including your full name, address and iD mobile number so we can look into this further for you and get this resolved as soon as possible,

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.